I am a virtual assistant and work on projects to help people run their business. Learning early on, I found out some of my clients live busy lives. I have to act quickly.
If a client calls, I am at my laptop and Microsoft Word is open. (I can type as fast as most people can talk, thank you Mrs. Thomas my piano teacher.) I type what they say they want done. I KNOW there will be changes. It happens and timing is key. I wait for cues that the conversation is almost over and I repeat back to them what they said.
This is where it gets interesting. They may say, “wait, scratch that, let’s try this instead.” Giving people the opportunity to change their mind builds relationships. My role is never to judge, critique, or reprimand their decisions. My role is to clarify the instructions and do the work.
You may be wondering why I call them micro conversations that matter. These aren’t two-hour trainings, these are fast instructions given to me by busy professionals driving in their car, going into meetings or texting right before they are about to start their day.
